Frequently Asked Questions¶
General¶
Q: What browsers does MyWestock support?
A: Chrome, Firefox, Safari, and Edge — the two most recent major versions of each. Internet Explorer is not supported.
Q: Is MyWestock available on mobile?
A: Yes. The full web interface is responsive and works on mobile browsers. For the best experience on the forecourt, install the Quick Update PWA.
Q: Can I use MyWestock offline?
A: Limited offline functionality is available in the Quick Update and Field Capture PWAs. You can enter readings offline; they queue for submission when connectivity is restored. The main web interface requires an active connection.
Accounts & Access¶
Q: I forgot my password — what do I do?
A: Contact your administrator or support team. They can send you a password reset link via My Team or User Management.
Q: Why can't I see certain menu items?
A: Access is determined by your user role. See User Roles for a full breakdown of what each role can access.
Q: Can I have two roles?
A: No — each user has exactly one role. If you need broader access, ask your administrator to change your role.
Q: Can I access multiple sites?
A: Back-office roles (Admin, Support, Back Office) see all sites. Other roles see only the sites they have been assigned to. Contact your administrator to update your site assignments.
Quick Update¶
Q: Why is my Morning Confirmation blocked?
A: One of two conditions is not met: the Evening Confirmation for yesterday must be locked, and (if configured) opening dip readings must be submitted. See Capture Flow & Rules.
Q: Can I go back and correct yesterday's confirmation?
A: Read-only viewing is available for the last three days via date chips. To correct a locked record, an Admin must use the Override lock form. See Historical Records.
Q: What happens if I miss a day?
A: The system enters catch-up mode. You must submit days in sequence — you cannot skip to today without first completing all missing days.
Deliveries¶
Q: How do I record a delivery that arrived after hours?
A: Log the delivery on the Deliveries screen for the date it was received. If the site is in catch-up mode, you will need to submit the intervening days first.
Q: The delivery variance is very large — is that a problem?
A: A large variance (more than ±50 litres) should be investigated. Check the waybill quantity, truck dip, and site dips. If the discrepancy cannot be explained, raise a support ticket.
Reporting¶
Q: Can I export reports to Excel?
A: Yes — all reports include a CSV export option which opens directly in Excel.
Q: Can I schedule reports to be emailed automatically?
A: Contact your administrator. Scheduled reports require Postmark to be configured and a scheduled task to be set up.
Technical¶
Q: Why does my invite link say "expired"?
A: Invite links are valid for 72 hours. Ask your administrator to resend the invite.
Q: My session keeps timing out — how do I fix this?
A: Sessions have a security timeout. Check your browser's cookie settings — cookies must be enabled for MyWestock. If the issue persists, contact your administrator.