Support Types¶

Support types are the issue categories available when creating support tickets. They help classify and route tickets to the correct team.

Managing support types¶

Go to Master Data → Support types.

Adding a support type¶

1. Click + Add type.
2. Enter:
3. Name — e.g. Equipment Fault, Safety Issue, Compliance Failure
4. Description — optional detail
5. Click Save.

Support types can be deactivated without deleting historical ticket data.