Support¶

The Support role is designed for helpdesk and implementation teams. Support users have full back-office access and can manage team user accounts, but cannot change global system configuration.

What Support users can do¶

• All back-office features (Dashboard, Sites, Deliveries, Ledger, Reports, External Feeds)
• My Team — create and manage Back Office, Retail Manager, Territory Manager, Maintenance, Station Manager, and Field Capture accounts
• Quick Update captures and lock overrides
• Station Portal access

What Support users cannot do¶

• Create or edit Admin or Support accounts (that requires an Admin)
• Access Global Settings
• Access Integrations configuration
• View the Audit Log

Access scope¶

Support users see all locations automatically.